MULTI-DISCIPLINARY COLLABORATION
Understand the functionment, engineering, usage and evolution of Technology
Support a Trans-disciplinarity organization for engineering, supporting and managing complex systems, complex projects and complex situations
Meta-Disciplines . Intra-Disciplines . Inter-Disciplines. Trans-Disciplines
Living-Knowledge & Experience Memory
CLASSICAL DISCIPLINES
PHYSICS
Physical Systems : Optics (lasers, holograms), Acoustics (tubes, rayonment, sound, electroacoustics), Electro magnetism (telecommunications)
MECHANICS
Mechanical engineering, Fluids Mechanics, Aerodynamics, Ground Mechanics, Building Mechanics. Modelisation, Calculation, Finite elements, industrial drawing, CAD Computer Aided Design, Development machines and organs, special developments
MATERIAL SCIENCES
Technics : Tests, caracterisation of materials (metals, alloys, non-iron (chrome, titanium, aluminium...), plastics, ceramics, resins), transformation and fabrication techniques (thermic treatments (trempe, recuit, revenu), thermochimic treatments, corrosion, electrolyse, desctructive controls (traction/compression, test, resilience, hardness, fluage, torsion), non-destructive controls (ultrawaves, metallography, magnetoscopy, radiocristallography, radiography (x-rays), temperatures (thermocouples. Infrared, thermometers), macrography, (Bauman, Fry, Flick), heating simulators (Vanhographe, Kinemat), DSC cellule, infrared spectrometry, tensiometers, trombomat, MEB (electronic Microscop).
CHEMISTRY
organic chemistry, non-organic chemistry, chemical processes, Techniques of distillation, absorption, cristallisation, reactors
ENERGETICS
Thermodynamics, energetic systems (electric, hydro-electric, solar systems, heating systems, gaz, petrol, coal) : dimensionment, production, recycling, conversion, energy savings
ELECTRICITY
installations, network, production, generation, utilisation
ELECTRONICS
function and electronic components : cmos, processors, diodes, led, resitances, transistor, micro-circuits
MATHEMATICS
Algebra (Groups, Numbers, Boole Algebra, Treillis algebra), Analysis (Fonctional analysis, Signal treatment, calculation), Statistics (Probabilities, population statistics), Operational Research (Modelisation, Optimisation, Best Paths Algorithms (PERT, MPM), fonctionnal optimisation (simplex), optimal allocation problems, decisions trees, Markov, Petri, Bonds, waiting queues, stochastics processes, stocks management, planification, ordering, classification, Numerical analysis)
RELATIVITY DISCIPLINES
Relativity, Space-Time manifolds, Quantum Physics, Quantum Algebra, Unified Field Theory
APPLICATIONS & FUNCTIONAL DOMAINS
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Applications in Technology Management
Total Technology Management (TTM)
Creating Technology Leverage
APPLICATIONS
- Identify Technologic Needs and Requirements
- Implement working fundamentals : Capital & Technologic Processes
- Modelling Critical Technology Knowledge
- Technology Environment : Technology Prevision
KEYWORDS
TKM, Technology, Principles, Equipment, Means, Built Enviroment, Target Approach, Information Technology, Knowledge Technology, Performance Technology, Asset Management, Techno-capital, Technolinguistics
Applications in Knowledge Management (KM)
Critical Knowledge Management (CKM)
Creating Information Value for Fundamental processes
- identifying critical datas and critical knowledge-problems, define the dynamic K-Need
- implement working fundamentals with appropriate processes and technology ( K-Kapital & K-Technology)
- modelling critical knowledge (CKM) and expertise with quality and insurance support : K-Insurance
KEYWORDS
CKM, critical knowledge, infobasics, MASK, MKSM, KADS, expert-network, story telling, fundamental knowledge, local mediation, territorial appropriation, information management, information security, scientific and technological intelligence, economic intelligence, infometics, inforgetics
Knowledge Search & Acquisition
Intelligent Search Processes & Technology
- Defining needs, evaluating and qualifying Informational Problems, define a Knowledge -Strategy
- Understanding, Conceiving and Selecting Needs
- organizing the Treatment, Memory and Communication
- Define methods to find and create Element of Responses
- Implement Social Consciouness, expertise usage
- Implement an Intelligent Search Technology
KEYWORDS
Intelligent Search, Question-Response, Answers, Knowledge Bases, Databases, Datawarehouses, Decision Information Systems, Intranet Search, Internet Search, Social Search Engines, Company Search, Expertise, Vertical search, horizontal search, data mining, Knowledge networks, information acquisition, knowledge gathering, holistic awarness, environmental analysis
Visual Knowledge Management
Visual Modelling
Creating Visual Models for Complex Problems Analysis, Mapping, Connection and Communication
- gain clarity, simplicity by creating Visual Models of the complex problems, information Synthesis
- working from existing situations, business processes, competences, interviews, brainstorming, ideas
KEYWORDS
Semiotics, Epistemology, Graphic Arts,Visual Arts, Verbal Arts, Performing Arts, Group Creativity, Modelling, Decision Making, Emergence, Organizational Learning, Dialog, Criticity, Creative Thinking, Emotional Intelligence, Cognitive Psychology, Strategic Planning, Change Management knowledge Management Creative Thinking
Knowledge Technology Implementation
Living Knowledge, Capitalised Knowledge
APPLICATIONS
Hypertechnics, Swarming, Mediation, Appropriation, Territorial Intelligence, Network analysis, Social connection, Transfert of skills, Strategic watch, Technology watch, Regulatory watch, business intelligence, experts network, Intranet, Living-species, Knowledge Management, Gatekeeping, Economic Intelligence, Competitive Intelligence, Information Retrieval, Information Systems, Innovation, Creation, Knowledge Representation, Problem solving, Informational problem, Interpretation, Understanding, Expression, Dialog, Relevance, Problem clarification, Problem reformulation, Pragmatics, Mediation, Intermediary, Information visualization. information analysis, scientific and technological intelligence, NLP, informetrics, cluster analysis, collaborative practices. Competitive Intelligence, Business Intelligence, Market Intelligence, Corporate Intelligence, Competitive Data Gathering, Competitive Strategy, Environmental Scanning, Economic Intelligence, Benchmarking, Successfullly Compete auditorium, Information architecture, Information policy, Mathematical infometrics, eLearning, OnLine Community, Semantic Web and Elaborated Information
EXAMPLES
REX (Retour EXperience) KADS (Knowledge Acquisition and Design System) MKSM (Methodology for Knowledge System Management) MASK (Method for Analysing and Structuring Knowledge) CBR (Case Based Reasoning) Ontology Inference Layer (OIL) Knowledge Interchange Format (KIF) DIPA Model (Diagnostic, Interpretation,Proposition, Approval) ISO 17024 (Certification de competences) ISO 13250, Topic Maps UDC (Universal Decimal Classification) InstraNet, Microsoft SPPS, IBM Information Enterprise Portal Ontologies (taxonomies, classifications), Knowledge Cards, Knowledge Methods, CBR Case base reasonningng)
Business Applications
Business Process Management
Methods | Six Sigma, Amdec, Kaizen, Hoshin, 5S, Smed, Kanban, Lean management, Tpm (total productive maintenance), Value Based Management , Activity Based Costing, Balanced Scorecards, Statistical Process Management System (SPMS)
Standards | ISO, W3, IEEE, ANSI, OMG, ITIL
Softwares | Mega, Aris, Amc Designor, Popkin, Rational Rose
Keywords
Processes, BPM, Business Processes Management, ARIS, MEGA; Balanced Scorecards, KPI, Worfklows, Benchmarking, Best Practices ; Process Improvement ; Six Sigma ; Organizational Learning ; Computer Supported Cooperative Work ; Groupware ; Enterprise Resource Planning ; Virtual Organization ; Virtual Corporation ; Virtual Teams ; Telework ; Telecommuting ; Virtual Office ; Strategic Sourcing; Outsourcing ; Business Intelligence
Industrial Organization
Methods | Six Sigma, Amdec, Kaizen, Hoshin, 5S, Smed, Kanban, Lean management, Tpm (total productive maintenance), Value Based Management , Activity Based Costing, Balanced Scorecards, Statistical Process Management System (SPMS), SMED, Poka Yoke Taguchi
Standards | ISO 9000, ISO 14000, QS9000, FDA, GPL, NF
System Engineering
IEEE 1220, ANSI/EIA 632, ISO 1528, SysML
Project Management
Prince, PMI, MS Project, Primavera, OPN/OPX, RBS, WBS, TBS
WEB TECHNOLOGIES
INTERNET INTRANET EXTRANETS
Corporate Websites . Intranets . Collaboration/Wikis . E-commerce
CONTENT MANAGEMENT
Web Architecture for Front-End, Back-Office, CMS-ECM
Information Transformation Services : Analysis, Consulting
SPECIFIC ORIENTED SERVICES
Referencing, Keywords, pay per click, adverstising, e-commerce. galleries, geolocalisation, 3d, sparklines, timelines, social networks
SEARCH TECHNOLOGIES
SEARCH methodology expertise : Human Assisted Search Process. Dedicated technologies.
Search Process Organisation, Extensive Search, Web Watch, Company Search, ESM
Search Process Organisation, Extensive Search, Web Watch, Company Search, ESM
Content Management Systems (CMS)
Joomla, Drupal, Moodle, Magnolia, Sharepoint, Confluence, Jira, Typo3, Google
Frameworks
Javascript : Jquery, Mootools, Apf, Prototype, Ajax, Anifx, JIT, Protovis, Raphael, Protovis, Infovis, Google, yahoo frameworks
Programming Languages
HTML, XHTML, XML, CSS, AJAX, Flash, Javascript, PHP
C, C++, Java, Python, Perl, Cobol, Visual Basic
Databases
Sql, mysql, postgre, db2, oracle, native xml
Environments
Adobe, Ruby on Rails, Visual C++, Bordland, Rational Rose, Apache, Eclipse, Apple, Android
IT ORGANIZATION
- Norms and Standard Implementation
- Audit and Maintenance, Quality, Security, Compliance, Standards
System Engineering, IT Architecture
Institute of Electrical and Electronics Engineers (IEEE)
IEEE 830-1998 : Recommended Practice for Software Requirements Specifications
IEEE 1012-2004 : IEEE Standard for Software Verification and Validation
IEEE 1362-1998 : IEEE Guide for Information Technology ; System Definition ; Concept of Operation
IEEE 1220-2005 : IEEE Standard for Application and Management of the Systems Engineering Process
IEEE 1233-1998 : IEEE Guide for Developing System Requirements Specifications
International Standards Organization (ISO)
ISO 15288-2008 : Systems and Software Engineering ; System Life Cycle Processes
ISO 15288-2008 : Systems and Software Engineering ; System Life Cycle Processes
ISO/IEC 19760:2003 : Un guide pour l;applicationde la normeISO/CEI 15288
World Wide Web Consortium (W3C)
HTML, CSS, XML, RDF, OWL
Object Management Group (OMG)
BPMN : Business Process Model and Notation,
UML : Unified Modeling Language ; Superstructure. Architecture Systeme
SysML : Systems Modeling Language,01 No
American National Standards Institute (ANSI)
ANSI/GEIA EIA-632 : Processes for Engineering a System
Electronic Allliance
EIA/IS 731.1 : Systems Engineering Capability Model
Office of Government Commerce (OGC)
ITIL (Information Technology Infrastructure Library) Service Support, V3
ITIL (Information Technology Infrastructure Library) Service Delivery, V3
ITIL Service Strategy, ITIL Service Design, ITIL Service Transition,
ITIL Service Operation, ITIL Continual Service Improvement
ITIL Service Operation, ITIL Continual Service Improvement
Enterprise Architecture, Information Systems
Club Urba-EA
Software Engineering Institute
The Open Group Architecture Framework (TOGAF)
International Council on Systems Engineering (INCOSE)
Integrated Design Center (NASA)
IT SERVICES DELIVERY
- ITSM IT SERVICES MANAGEMENT COORDINATION
- ON-SITE SUPPORT OPERATIONS
- HELPDESKS, CALL CENTERS, SALES AND MARKETING, CRISIS CENTERS
KEYWORDS
Help Desk, Service Desk, Incident Management, Incident Coordination, Delivery specialist, Infogerance, Applicative maintenance, IT service management, Best Practices, Customer Interaction Services, After-Sale service, Hot Line, Ticketing Systems, Garanties, EMEA, NAFTA, ASIA, Global Support, Service desk management, call centers, communication centers, Telemarketing, Telesales, crisis management, emergency response, business continuity, disaster recovery, risks, security, information security, code of practice, QOS quality of service, SLA (Service level agreements), first call resolution, Use cases, IT outsourcing
TECHNICAL SUPPORT AND MAINTENANCE
- on site support, remote support, service desks
- user support, appliance support, server support, application support
ENVIRONMENTS
# MICROSOFT : Microsoft DOS 6.22, Windows OS 3.11, 95, NT, 98, Me, 2000, XP, 2003, 2007, 2010, Active Directory
# UNIX : Debian, Mandrake, Red Hat, Ubuntu, Suse
# AND : Apache, Open Solaris, IBM, AS400, MVS
APPLICATIONS
Unified Treatment
ERP
Oracle, SAP
Business Intelligence
Business Intelligence: Business Objects
Business Processes Management
Aris, Mega, popkin
Unified Communication
Microsoft Unified Communication, Google Communication,
Telephony
Mobile Telephony : Apple (iphone), Blackberry (BES), Symbian (Nokia), Windows Mobile, HTC, Sony Ericson, Android (Google). Fix network : ptsn, isdn .VOIP : Skype enterprise, integrated telephony, VOIP, SIP, IPTV ...
Mail Systems
Exchange, Outlook, Lotus Notes, Domino, Webmails
Networking
SAN, LAN, WAN, Internet, Wireless, Telecommunication networks
Unified Information
Office
Office Microsoft Office, Visio, Access, MS Project, Exchange, Open office
Multimedia
Adobe CS4. Premiere, Afterffects, In Design, Windows Media Srv Conferencing Webex, Tanberg Systems, Video, Sound, Light Arts
ERP - Business Intelligence
ERP Sap, Oracle BICognos, Reuteurs, Bloomberg
SOFTWARES
SECURITY
Security Symantec, Norton, Kaspersky, Mc Affee, Firewalls Windows, Kerio, Norton, Symantec, UTM, Networking, Vpn (Cisco), OpenVPN, SSL, Radius, EAP, TCP/IP Servers : Apache, Lamp Office : Microsoft Office, Open Office, Lotus Notes, Outlook, Exchange Helpdesk : ISS, Tivoli Service Desk, HP clarify, HP Open View, Spiceworks Security : Norton, Symantec, Checkpoint
MULTIMEDIA
webcasts, podcasts, Adobe CS4, microsoft Media Server Conferencing : conferencing, telepresence, teleconferences
VIRTUALISATION
Virtualisation Vmware, ESX, Virtual Box, VirtualPC
DEVELOPMENT
XHTML, XML, CSS, PHP, Javascript, JAVA, C++, Visual Basic, Merise, UML
SERVICE CENTERS SERVICE DESKS
Support Systems Clarify, Remedy, Openview, HP quality center, Call Centers Asterisk, Avaya
RM AND COLLABORATION
Microsoft Sharepoint and Microsoft Dynamics, Jira, Confluence, and other CMS, SaleForces
HARDWARE MANAGEMENT
- Capital Management
- Installation, Support & Maintenance, Upgrades, Monitor
Products : HP, Cisco, Dell, Lenovo, Sun, Acer, Siemens
Types : Clients laptops, Computers, Workstations, Servers, Routers, Switches, Other equipment
Infrastructure : cloud-computing, hosting. service contracts
Providers : Lenovo, HP, Sun, Dell, Cisco, Siemens, Apple, Nokia, Blackberry, Sony, HTC
Storage : Storage Area Networks (SAN), ISCI, Bands, Backup solutions
Communication : Telephony : pstn, mobile, isdn, voip, hardware equipment (switchs, routers, gateways, other equipment), Networking : Ethernet, Lan, Wan, VPN, Internet, email, optics, Wifi, bluetooth, rfid, radio